15. AI and chatbots in technical communication - A primer

It seems likely artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance?

Part 1 - What are chatbots?

Part 2 - Making a chatbot

Part 3 - What does this mean for technical communicators and for User Assistance?

 

About the speaker

Ellis Pratt is a Director at Cherryleaf, a technical writing services and training company based near London.

He has over 20 years of experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ellis is contributor to two books on technical communication. He is also on the management council for the Institute of Scientific and Technical Communicators (ISTC), the professional body for technical communicators in the UK.

Contact information

https://www.cherryleaf.com

info@cherryleaf.com

More information

Primer article - https://www.cherryleaf.com/blog/wpress/wp-content/uploads/2017/08/AI-and-chatbots-in-technical-communication-article.pdf

https://www.cherryleaf.com

 

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https://www.cherryleaf.com/blog

http://intelligent-information.blog/en/

http://intelligent-information.blog/en/blog/2017/07/28/from-ua-reloaded-amplify-the-intelligence-of-your-users-and-your-company/

 

https://tryolabs.com/blog/2017/01/25/building-a-chatbot-analysis--limitations-of-modern-platforms/
https://chatbotsmagazine.com/which-are-the-best-intelligent-chatbots-or-ai-chatbots-available-online-cc49c0f3569d
https://chatbotsmagazine.com/the-complete-beginner-s-guide-to-chatbots-8280b7b906ca
http://contentrules.com/computing-in-the-age-of-cognitive-systems/
https://www.linkedin.com/pulse/6-trends-ai-assisted-chatbot-service-market-mila-d-antonio
https://cloud.google.com/natural-language/
https://aws.amazon.com/amazon-ai/
https://aws.amazon.com/lex/
https://www.slideshare.net/InfoDevWorld/engineering-content-for-bots-ai-and-marketing-automation-cruce-saunders
https://www.slideshare.net/InfoDevWorld/feeding-the-bots-preparing-product-content-for-the-intelligent-assistance-revolution-with-joe-gelb

 

Robot image https://commons.wikimedia.org/wiki/File:Robot-clip-art-book-covers-feJCV3-clipart.png From From Wikimedia Commons, the free media repository.