May 23, 2017

Getting users to answer their own Support questions

We look at getting users to answer their own Support questions - why would we want to do this, and how can we do this. 

MetricNet data on the cost of Support calls:

http://blog.kineticdata.com/tag/average-cost-of-an-it-support-ticket/

 

For comments and feedback: info@cherryleaf.com

 

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