8. Help through AI, Help like Facebook - UAEurope 17

Reviews of two presentations at the UAEurope 17 conference.

Kristof Van Tomme (Pronovix). Software support and Artificial Intelligence.

Pawel Kowaluk (3di Poland). Knowledge Feed: Make your Online Help More Like Facebook

Interspersed with interviews from at the UAEurope 2017 conference: 

Dr Tony Self. HyperWrite

Willam van Weelden. Adobe

Mike Hamilton. MadCap Software.

 

With thanks to Matthew Ellison

http://www.uaconference.eu/

 

Interviews by Ellis Pratt, Cherryleaf

Links:

Documentation as an API – the docsbot

The T-Bot: A new Help model from Microsoft

The Impact of "Ambient Findability"

 

For comments and feedback: info@cherryleaf.com