We discuss:

The upcoming Madworld conference

Automating publishing

Accessibility

The techcomm scene in Canada

The TWR2003 Online Documentation course at Algonquin College of Applied Arts and Technology

Information 4.0

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Sponsored :

MadWorld Europe 2018 Conference

MadCap Software product overview

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We take a look at topic-based writing.

  • What is a topic? 
  • Features of topics 
  • Why use topics?
  • Why not use topics?
  • Where can you use it?
  • What happens if you don't use them?
  • Tools for topic-based writing
  • What do you need to know
  • Interacting with others

To record your questions and comments to the podcast team, use the green button on this web page: https://www.cherryleaf.com/useful-resources/podcast/

Cherryleaf surveys

 

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See also:

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We talk to Terry Hopper of Middlestone about modelling business processes, process mapping, the relationship between processes and procedures, and Business Process Model and Notation (BPNM).

Links:

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This is a recording of a presentation from the February 2018 London Content Strategy Meetup

What's the deal about structured content?

"Content can often seem like jelly - messy and hard to manage. In this presentation, we'll look at whether you can reduce this messiness through structured writing. In this overview of the topic, we'll explore what is structured writing, what it promises to give its adopters, the different standards, and the challenges that come with using structured writing."

Links

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We look at using sequential art/comics/graphic novels in business. We discuss:

  • What is a comic?
  • Examples of comics used in a business context
  • Why use a comic?
  • Tools and resources you can use if you have no drawing skills
  • How to structure the story

Links:

Google on Google Chrome - comic book

Kubernetes, powered by Google Cloud comic

Scott McCloud: The visual magic of comics | TED Talk

COMICS WITH PROBLEMS

Will Eisner's M-16 Rifle Manual

The Content Twins (content strategy graphic novel)

The DITA Man (the business benefits of DITA graphic novel)

The CEO and the technical communicator (making the business case for technical documentation graphic novel)

Tools:

Comic Life Magic

Google Storyboard

Adobe e-Learning Assets

 

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Cherryleaf creates instructional content that helps people use a product or complete a task. It can stop them getting stuck, frustrated and making mistakes. See the Cherryleaf website for more information. 

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We look at one way the Institute of Scientific and Technical Communicators (ISTC) used to promote technical communication at the University of Cambridge's Careers fair. 

Lego TIE Striker™ Microfighter

Video - What is technical communication?

ISTC

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We look at some of the best books to read on technical writing.

 

Single Sourcing, Kurt Ament

Ron Blicq and Lisa Moretto

Minimalism Beyond the Nurnberg Funnel, John Carroll

Lean for Practitioners, Mark Eaton

Managing Your Documentation Projects, JoAnn Hackos

Information Development, JoAnn Hackos

Modern Technical Writing, Andrew Etter

Docs Like Code, Anne Gentle

Current Practices and Trends in Technical and Professional Communication, Stephen Crabbe

The Language of Technical Communication, Ray Gallon

The Language of Content Srategy, Rahel Bailie

Every Page is Page One, Mark Baker

Automate the Boring Stuff with Python, Al Sweigart

Don't Make me Think, Steve Krug

Rocket Surgery Made Easy, Steve Krug

Content Strategy: Connecting the Dots Between Business, Brand, and Benefits, Rahel Bailie and Noz Urbina

Content Design, Sarah Richards

 

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We explore these questions from listeners:

  • What’s your opinion of Zendesk and Mindtouch? Someone in our company thinks it might be a good idea to explore the idea of moving our Help content  – have you heard of anyone doing this and then using it in a way of single sourcing etc? 
  • Our boss wants us to consider the idea of merging our Help content and our “Knowledge base” which is like articles/support troubleshooting etc. Whether this is our content going into the knowledge base or vice versa, we’re not sure in terms of direction. Do you have any opinions on merging article-based content like this into a Help Authoring tool or Help content into a “normal” website like that?

Links

Just-In-Time Documentation: A Practical Guide to Agile Documentation

AI and chatbots in technical communication - A primer

Cherryleaf

 

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