We look at the results from our informal survey into the problems with policies and procedures, and how single sourcing can be applied to these types of documents. 

 Link to video - https://youtu.be/dc3GuGFFFVs

To contact Cherryleaf: info@cherryleaf.com

www.cherryleaf.com 

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We bring together some of the themes we've covered in previous podcast episodes to look at where technical communications is heading, and the skills technical communicators will need.

Jim Grey's article

Cherryleaf's technical copywriting training course

Documenting REST APIs course

Flickr image: Lotus Lulu

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We look at UX writing:

  • What is it?
  • The purpose of UI
  • Deliverables
  • Boundaries with other professions
  • How it differs from technical communication
  • Planning
  • Roles
  • The design process
  • Copy-first UX writing
  • What does this mean for technical communicators?
  • Training courses in UX writing

To contact Cherryleaf: info@cherryleaf.com

www.cherryleaf.com 

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We talk to Jennifer Morse, Director of Product Evangelism at MadCap Software, about the MadWorld and Madworld Europe 2018 conferences.  

email: info@cherryleaf.com

Become a better technical communicator by subscribing to the Cherryleaf newsletter

www.cherryleaf.com

 

Sponsored :

MadWorld Europe 2018 Conference

MadCap Software product overview

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In this episode, we talk to Stella Crowhurst, Content Strategy Director at ‎Worldpay.

We discuss:

* How Worldpay reduced complexity in the developer experience by combining multiple properties in a single portal.

* How Worldpay uses Lean methods to develop documentation within an Agile development environment. 

* The new tool Worldpay is building in-house that allows to display the API documentation, reference and a sandbox all in one page so that developers can access all the information they need on one screen, speeding up the integration process.

* The way the technical writers work as an API content team in collaboration with the internal development teams.

Links:

Stella's article, Getting started with a Dev Portal

email: info@cherryleaf.com

Become a better technical communicator by subscribing to the Cherryleaf newsletter

www.cherryleaf.com

 

Sponsored :

MadWorld Europe 2018 Conference

MadCap Software product overview

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This podcast is based on article to be published in CommunicatorCommunicator is the authoritative, award winning, journal for UK technical communicators. 

Each year, Cherryleaf is one of the companies in technical communications that makes predictions for the upcoming 12 months. In this episode, we look further into the future, to see what the future holds for technical communication.

We look at:

  • What is likely to stay the same?
  • From multichannel to omnichannel
  • Augmented and mixed reality
  • How do we get from here to there?

Links:

email: info@cherryleaf.com

Become a better technical communicator by subscribing to the Cherryleaf newsletter

www.cherryleaf.com

 

Sponsored :

MadWorld Europe 2018 Conference

MadCap Software product overview

 

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This is a preview of Ellis' presentation at the upcoming Build your Docs career event.

"At this day-long conference, organised in collaboration with GDS, we will hear from those who have gained new skills, and discuss how to manage and develop your career in documentation."

The presentation is called "How to assess a good technical communicator from a bad one when you're recruiting".

email: info@cherryleaf.com

Become a better technical communicator by subscribing to the Cherryleaf newsletter

www.cherryleaf.com

 

Sponsored :

MadWorld Europe 2018 Conference

MadCap Software product overview

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We take a look at topic-based writing.

  • What is a topic? 
  • Features of topics 
  • Why use topics?
  • Why not use topics?
  • Where can you use it?
  • What happens if you don't use them?
  • Tools for topic-based writing
  • What do you need to know
  • Interacting with others

Cherryleaf surveys

 

Become a better technical communicator by subscribing to the Cherryleaf newsletter

 

See also:

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We talk to Terry Hopper of Middlestone about modelling business processes, process mapping, the relationship between processes and procedures, and Business Process Model and Notation (BPNM).

Links:

Become a better technical communicator by subscribing to the Cherryleaf newsletter

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This is a recording of a presentation from the February 2018 London Content Strategy Meetup

What's the deal about structured content?

"Content can often seem like jelly - messy and hard to manage. In this presentation, we'll look at whether you can reduce this messiness through structured writing. In this overview of the topic, we'll explore what is structured writing, what it promises to give its adopters, the different standards, and the challenges that come with using structured writing."

Links

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We look at using sequential art/comics/graphic novels in business. We discuss:

  • What is a comic?
  • Examples of comics used in a business context
  • Why use a comic?
  • Tools and resources you can use if you have no drawing skills
  • How to structure the story

Links:

Google on Google Chrome - comic book

Kubernetes, powered by Google Cloud comic

Scott McCloud: The visual magic of comics | TED Talk

COMICS WITH PROBLEMS

Will Eisner's M-16 Rifle Manual

The Content Twins (content strategy graphic novel)

The DITA Man (the business benefits of DITA graphic novel)

The CEO and the technical communicator (making the business case for technical documentation graphic novel)

Tools:

Comic Life Magic

Google Storyboard

Adobe e-Learning Assets

 

Become a better technical communicator by subscribing to the Cherryleaf newsletter

 

Cherryleaf creates instructional content that helps people use a product or complete a task. It can stop them getting stuck, frustrated and making mistakes. See the Cherryleaf website for more information. 

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We look at one way the Institute of Scientific and Technical Communicators (ISTC) used to promote technical communication at the University of Cambridge's Careers fair. 

Lego TIE Striker™ Microfighter

Video - What is technical communication?

ISTC

Please rate the Cherryleaf Podcast on iTunes

Cherryleaf website

 

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