159. Towards a Question and Answer world

The way users want to access information may be undergoing a seismic shift. Some have suggested technical communication is rapidly moving towards a question-and-answer (Q&A) paradigm.

As user behaviour moves away from reading and towards asking, we discuss how chatbots, AI, and Q&A-driven interfaces are reshaping the expectations and responsibilities of technical communicators.

Takeaway quote:
"It’s not about crafting a list of 20 questions. It’s about building a robust knowledge system that can handle any question and deliver meaningful answers."

Resources

• Michael Andrews and Ardis Ramey on Q&A communication paradigms

• UK Government Digital Service post: FAQs: why we don’t have them

• Statistics on voice and search behaviour

• Cherryleaf Newsletter

We'll also publish a transcript of this podcast on the Cherryleaf blog.

About Cherryleaf

Cherryleaf is a technical writing services and training company. 

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