Black Lives Matter (BLM), inclusivity and technical communicators: What can/should technical communicators do within and without their jobs?
 
BLM means recognising black people have historically suffered from prejudice and injustices, and that they still do today. 
 
We look at:
 
  1. BLM and techcomm outputs
  2. Encouraging Black Asian Minority Ethnic (BAME) people to become technical communicators
  3. Technical communicators using their skills in the wider community to support BLM
 
Links:
 
Image Robert Gale via Unsplash

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Cherryleaf - for technical communication that keeps customers.

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We caught up with Mike Hamilton, VP of Product Evangelism at MadCap Flare.

We talked about:

How is Covid-19/lockdown affecting you and MadCap?
Managing chatbots, UI text, Help and KB articles from a single source
What's new in Central 2020
What's new in Flare 2020?
Are the new features a sign of future developments?

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Cherryleaf - for technical communication that keeps customers.

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With the Covid-19 lockdown, corporate classroom training has had to stop.

But will it come back?

In this episode, we look at:

  • Do we need classroom training?
  • How Google is converting its technical writing for developers classroom course to an online format
  • How we are approaching the conversion of our classroom courses
  • What others advised on LinkedIn 

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Cherryleaf - for technical communication that keeps customers.

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Unsplash image: You X Ventures

In this episode, we talk to Will Myddelton, Product lead at Local Welcome, about moving from an oral to a written culture within an organisation.

"An oral culture has huge advantages in that it’s fluid, easy to pick up, and doesn’t require a lot of attention to processes. 

But it has a big disadvantage which is that knowledge is stored inside people’s memories, or embodied in the things that are made in specific contexts.

This creates problems when someone goes on holiday, and even worse when someone leaves.

It means people often spend time reinventing or duplicating things that have been invented before.

Stepping back, it often means there is no single view of the system that the company is operating, (which is why so many design consultancies start with trying to map the systems that a company operates).

Finally, lots of organisations are trying to automate business processes, but how can you automate a process that isn’t documented (which is why there are so many business analysts who try and retro-document the processes that exist and are in operation)."

Links:

Conway's Law: latency versus throughput by Mark Seemann

Will Myddelton on Twitter

Local Welcome

Notion

Pioneers, settlers, town planners

In this episode, we talk to CJ Walker, of Firehead, about the technical writing scene in France.

Firehead: www.firehead.net

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Cherryleaf - for technical communication that keeps customers.

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The COVID-19 coronavirus is having a huge impact on people and organisations. With so many things that could be about to change, how should technical communicators respond?

In this episode we look at:

  • How organisations might change during and after the Covid-19 lockdown
  • What that means for technical communication
  • Comments made by others on LinkedIn
  • What changes we've made at Cherryleaf

Links:

Building a StoryBrand with Donald Miller - Your Checklist for Getting Through a Crisis

LinkedIn thread

 

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Cherryleaf - for technical communication that keeps customers.

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We talk to Sara Feldman, about how the writing in technical writing needs to evolve.

We discuss:

  • The driving forces that are impacting our audience’s context in ways we need to account for in how we write
  • Things to do more
  • Things to do less
  • Customer-focused delivery

Think with Google: How consumer needs shape search behavior and drive intent

Sara Feldman on LinkedIn:https://www.linkedin.com/in/sarafeldman/

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We talk to Jen Lambourne, Knowledge Management Lead at Monzo Bank, about her current work at Monzo and her previous role at the UK's Government Digital Service. 

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Cherryleaf - for technical communication that keeps customers.

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We look at working from home during the lockdown.

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Cherryleaf - for technical communication that keeps customers.

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We look at the importance of communication in leadership. We look at how communication needs to adapt to different contexts.

Note: This recording was made before the Coronavirus crisis was fully appreciated. 

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Cherryleaf - for technical communication that keeps customers.

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We look at the steps you need to take if you need to urgently create or update your Business as Usual policies and procedures. 

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Cherryleaf

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Google has developed two technical writing classes for developers, which it has delivered to thousands of its own staff. In late February 2020 it made these accessible to people outside of Google.

But are they any good?

In this episode, we describe and review these courses. 

See also:

Technical writing for developers training courses

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Cherryleaf - for technical communication that keeps customers

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Rahel talks about Babylon Health and her role as Director of Content there. We discuss content strategy, content design, and the issues Babylon Health faces. We also look at the skills needed to be a good Content Designer, and how to get those skills. 

Cherryleaf helps you find better ways to create and manage your content

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Go back to 2010 and the talk was about users writing the documentation. 

But what happened? 

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How do you keep on top of the news and trends in technical communication?

We share share the different channels that we use learn about the latest developments. 

If you've got a source that you think we should know about, let us know.

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