We talk to Sara Feldman, about how the writing in technical writing needs to evolve.

We discuss:

  • The driving forces that are impacting our audience’s context in ways we need to account for in how we write
  • Things to do more
  • Things to do less
  • Customer-focused delivery

Think with Google: How consumer needs shape search behavior and drive intent

Sara Feldman on LinkedIn:https://www.linkedin.com/in/sarafeldman/

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We talk to Jen Lambourne, Knowledge Management Lead at Monzo Bank, about her current work at Monzo and her previous role at the UK's Government Digital Service. 

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We look at working from home during the lockdown.

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Cherryleaf - for technical communication that keeps customers.

Cherryleaf newsletter

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We look at the importance of communication in leadership. We look at how communication needs to adapt to different contexts.

Note: This recording was made before the Coronavirus crisis was fully appreciated. 

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Cherryleaf - for technical communication that keeps customers.

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We look at the steps you need to take if you need to urgently create or update your Business as Usual policies and procedures. 

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Google has developed two technical writing classes for developers, which it has delivered to thousands of its own staff. In late February 2020 it made these accessible to people outside of Google.

But are they any good?

In this episode, we describe and review these courses. 

See also:

Technical writing for developers training courses

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Rahel talks about Babylon Health and her role as Director of Content there. We discuss content strategy, content design, and the issues Babylon Health faces. We also look at the skills needed to be a good Content Designer, and how to get those skills. 

Cherryleaf helps you find better ways to create and manage your content

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Go back to 2010 and the talk was about users writing the documentation. 

But what happened? 

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How do you keep on top of the news and trends in technical communication?

We share share the different channels that we use learn about the latest developments. 

If you've got a source that you think we should know about, let us know.

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We look at trends in trends in technical communication for 2020 and beyond from three perspectives: skills, technology, and a section we called "but".

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December 19, 2019

75. The Christmas episode

For our 75th episode, we have some fun at the British Museum. 

We looked at some of the objects through the eyes of a technical communicator.

On the way, we managed to get a few things wrong. We mispronounced Jean-François Champollion's surname. It also turns out that the rules to the Game of Ur were discovered on a cuneiform clay tablet in the late 1980s. 

More information:

Treasury of Education for Women

Tom Scott vs Irving Finkel: The Royal Game of Ur

 
 
In this podcast, Ellis talks to Madi Weland Solomon about taxonomies, metadata and ontologies.
 
We discuss:
  • What is metadata?
  • What is a taxonomy?
  • What is an ontology?
  • Why are taxonomies important to organisations?
  • How important are standards and policies?
  • How should an organisation develop a strategy for taxonomy?
  • Roles and responsibilities
  • How can a taxonomy expert help them?
  • What are the pitfalls? What shouldn’t you do?
  • Who is doing it right?
  • Is it only for big organisations?
  • Are there any tools that can help?

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Yvonne Cleary is a lecturer in Technical Communication and Instructional Design at the University of Limerick, in Limerick, Ireland. 
 
In this podcast, Ellis talks to her about the courses at Limerick and her current research project. Yvonne is currently writing a book about technical communication practice, and, as part of that, she is interviewing technical communicators to gain insights about the field in the UK. 
 

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We have a hashtag for the podcast - #cherryleafpodcast 

You can use it to comment on the episodes on social media. 

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More information:
 
To contact Yvonne: yvonne.cleary@ul.ie
 
 

We spoke to some of the delegates at the MadWorld Europe 2019 conference, which was held in October in Dublin. There's also some recordings from the conference itself.

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Client stories are where we talk about some recent projects. This episode relates to clients who have created a content strategy for their user assistance. 

 

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Cherryleaf helps you find better ways to create and manage your content

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