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If a startup came to you asking for a checklist of actions they should take/consider when it comes to writing their first docs, what would you tell them?   We asked that question o...

Unexpected bonus August episode. We spoke to Jennifer Morse, Vice President of Customer Success at MadCap Software, about the new Learning and Development features that have been i...

Ellis looks at nine common onboarding mistakes that software companies make: Not thinking about jobs to be done, but features Overloading users with information Writing for a singl...

We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar. We discuss how she has used heatmaps and playback recordings to improve Hotjar's knowledg...

Ellis talks to Toby Chapman Dawe of Strand UK about why he claims nobody ever wants to buy software. Toby is Managing Director of Strand. Toby specialises in communicating the busi...

For a while now, we’ve been looking at ways to import API reference content into MadCap Flare, so that we can use Flare to create a developer portal. Here’s the latest update on wh...

In addition to the basic skills in technical communication, what other skills does a technical communicator need?  In this episode, we look at the areas where technical communicato...

In March 2021, Google published the “Google UX Design Certificate Program", as part of its Grow with Google scheme.    In this episode, we look at: What is promised How it's delive...

Recently, we asked on Social Media: What do you want from a course on creating screenshots and other graphics? What topics would like a course like this to cover?  In this episode ...

We talk about an episode from the Smart Passive Income Podcast (Smart Passive Income Podcast 471 How to Become a Better Communicator with Kolarele Sonaike) and discuss why technica...

In December 2020, a "Reuse Files" button mysteriously appeared in the browser version of Microsoft Word. There doesn't appear to be any documentation about it on the Microsoft webs...

On social media, we asked "what are the most common problems organisations make with developer portals and API documentation?"   In this episode, we look at the responses we receiv...

We look at some of the common content challenges organisations face with their developer portals, and ways to fix them. We also look at creating a friction log, and the complexity ...

We discuss the lessons we've learnt so far from training in a virtual classroom environment during the Lockdown.    More information: Cherryleaf's training courses Cherryleaf newsl...

Ellis donned his finest brocade waistcoat and riding boots for an episode that was recorded in one of the locations used in the Bridgerton TV series.  He discusses the location, an...

We spoke to Deborah Reid, Lead Tester at Bloom & Wild, about usability testing.  We discuss: What is testing? Is it only about accessibility? Where is it used? Why should organ...

We asked the people who receive the Cherryleaf newsletter what was one goal (relating to work, career, or work-life balance) that they were setting for 2021. We received a lot of r...

Another walking podcast, this time it's from Bedfont Lakes country park in west London. We gaze into our crystal ball and make predictions for the future of technical communication...

The DevPortal Awards bring together the API community to recognize, celebrate and learn from the world’s greatest developer portals and their API documentation. Ellis is one of the...

We discuss a thread by Chris Herd on Twitter about working from home, and the future of work.    Chris Herd's thread on Twitter.   Cherryleaf newsletter To contact Cherryleaf: info...

We talk to Bart Leahy about his career as a Technical Writer and his book, Heroic Technical Writing: Making a Difference in the Workplace and Your Life.   Cherryleaf newsletter To ...

Ellis describes his experience of writing and publishing a book on Kindle. He also discusses creating an audiobook for Audible and the latest options for printing a paperback book....

Ellis was recently a judge for the UK Technical Communication Awards 2020. In this podcast we look at the process for judging the entries, and the variety of content submitted.  Mo...

Organisations that take a controls-based approach to auditing typically need controls-based procedures. We look at how they differ from other policies and procedures. We also discu...

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