Reviews of two presentations at the UAEurope 17 conference.

Kristof Van Tomme (Pronovix). Software support and Artificial Intelligence.

Pawel Kowaluk (3di Poland). Knowledge Feed: Make your Online Help More Like Facebook

Interspersed with interviews from at the UAEurope 2017 conference: 

Dr Tony Self. HyperWrite

Willam van Weelden. Adobe

Mike Hamilton. MadCap Software.


With thanks to Matthew Ellison


Interviews by Ellis Pratt, Cherryleaf


Documentation as an API – the docsbot

The T-Bot: A new Help model from Microsoft

The Impact of "Ambient Findability"


For comments and feedback:


Interview with Mark Baker, author of Every Page is Page One, interspersed with audio snippets from Day 1 of the UAEurope 2017 conference. 


Caroline Loverage (Thermo Fisher Scientific). Teaching by Example: Worked Examples in the Documentation of Complex Systems

Kelly O'Brien (Kayako). Practical Information Architecture: Building Templates For Better Content.

Helena Pichler (Nominet). AsciiDoc to Responsive Webhelp: Agile documentation for small teams.

Image by Mattias Sander

With thanks to Matthew Ellison and Mark Baker.

Interview by Ellis Pratt, Cherryleaf

For comments and feedback:



Should marketing and technical communiations be unified?


Google Zero Moment of Truth


David Ryan, Corilla


XML Documentation Add-on for Adobe Experience Manager


Selling the Wheel


Cherryleaf's technical writing services:


For comments and feedback: 


This is a recording of a 2012 webinar called "Writing policies and procedures: The most common issues, and how to fix them."

For more details on Cherryleaf's policies and procedures writing course, see


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We look at getting users to answer their own Support questions - why would we want to do this, and how can we do this. 

MetricNet data on the cost of Support calls:


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This is a recording from the Agile the Docs - all day mini-conference.

Exploring the tools, processes and challenges documentarians have in an agile development team. Sorry, the audio quality isn't great. 

5th December 2016, London UK

Speaker - Ellis Pratt, Cherryleaf

Video of the presentation

Copy of the slides 


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This is a recording of a presentation made to the Richmond New Technology Meetup Group 2 May 2017. Being a pilot episode, the audio quality isn't perfect - sorry.

Steno technology has existed for about a century, and has been compatible with computers for over 30 years, but until now the technology necessary to write at 240 words per minute has been restricted to professional stenographers. The Open Steno Project seeks to bring free software, low-cost hardware, and interactive learning tools to everyone who wants to use steno for their personal or professional pursuits. Ellis Pratt will tell us about his experience of using this technology, and his trials and tribulations of learning steno as a hobby.


Meetup -


About the speaker:

Ellis Pratt is a Director at Cherryleaf, a technical writing services and training company based near London. He has over 20 years of experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ellis is contributor to two books on technical communication. He is also on the management council for the Institute of Scientific and Technical Communicators (ISTC). Ellis has been learning machine stenography, using the Plover open steno software. He also contributes to the Open Steno Project wiki.


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