It seems likely artificial intelligence (AI) and AI-driven chatbots will play a key role in helping users in the future. So what does this mean for technical communicators and for User Assistance?

Part 1 - What are chatbots?

Part 2 - Making a chatbot

Part 3 - What does this mean for technical communicators and for User Assistance?

 

About the speaker

Ellis Pratt is a Director at Cherryleaf, a technical writing services and training company based near London.

He has over 20 years of experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ellis is contributor to two books on technical communication. He is also on the management council for the Institute of Scientific and Technical Communicators (ISTC), the professional body for technical communicators in the UK.

Contact information

https://www.cherryleaf.com

info@cherryleaf.com

More information

https://www.cherryleaf.com

https://www.cherryleaf.com/blog

http://intelligent-information.blog/en/

http://intelligent-information.blog/en/blog/2017/07/28/from-ua-reloaded-amplify-the-intelligence-of-your-users-and-your-company/

 

https://tryolabs.com/blog/2017/01/25/building-a-chatbot-analysis--limitations-of-modern-platforms/
https://chatbotsmagazine.com/which-are-the-best-intelligent-chatbots-or-ai-chatbots-available-online-cc49c0f3569d
https://chatbotsmagazine.com/the-complete-beginner-s-guide-to-chatbots-8280b7b906ca
http://contentrules.com/computing-in-the-age-of-cognitive-systems/
https://www.linkedin.com/pulse/6-trends-ai-assisted-chatbot-service-market-mila-d-antonio
https://cloud.google.com/natural-language/
https://aws.amazon.com/amazon-ai/
https://aws.amazon.com/lex/
https://www.slideshare.net/InfoDevWorld/engineering-content-for-bots-ai-and-marketing-automation-cruce-saunders
https://www.slideshare.net/InfoDevWorld/feeding-the-bots-preparing-product-content-for-the-intelligent-assistance-revolution-with-joe-gelb

 

Robot image https://commons.wikimedia.org/wiki/File:Robot-clip-art-book-covers-feJCV3-clipart.png From From Wikimedia Commons, the free media repository.

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The UK Parliament is one of the oldest organisations in the world. So how do you deliver a strategy to a body that has over 700 years of content? Cherryleaf's Ellis Pratt interviewed Rosie Hatton, Strategy Digital Lead at the Parliamentary Digital Service, to find out. 

 

Topics covered:

  1. What is Parliament? 1'56"
  2. The content Parliament creates. 3'38"
  3. What is the PDS? 5'08"
  4. The I AM PARLIAMENT programme. 9'00"
  5. The PDS's digital strategy framework, its assumptions and principles. 10'18"
  6. Having an open and agile digital culture in a traditional organisation. 13'08
  7. Working in a continuous interative process. 20'45"
  8. Sharing ideas with the Government Digital Service. 25'24"
  9. Where does the PDS's content strategy fit within its digital strategy? 28'22"
  10. Tracking the impact of changes to laws on other laws. 37'01"
  11. The similarities between PDS and Open Source software projects. 41'55"
  12. Crowdsourcing a digital strategy. 43'30"
  13. Benefits management. 44'00"
  14. How to manage and sell change. 47'50"

Links:

www.cherryleaf.com/blog

Parliamentary Digital Service blog

http://www.parliamentlive.tv/Commons

https://pds.blog.parliament.uk/strategy-in-action/

http://www.parliament.uk/mps-lords-and-offices/offices/bicameral/parliamentary-digital-service/digital-strategy-for-parliament/

http://www.data.parliament.uk/

https://khub.net/ (knowledge hub)

 

People:

https://twitter.com/rosiehatton

https://twitter.com/ellispratt

https://twitter.com/DigiBungalow

https://twitter.com/mattstutely

https://twitter.com/digiminster

https://twitter.com/_allenemma

https://twitter.com/Rob_Greig

 

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This is a recording of a 2012 webinar called "Recruiting the right Technical Author". 

For more details on Cherryleaf's contract and recruitment services, see https://www.cherryleaf.com/recruitment_services/

 

For comments and feedback: info@cherryleaf.com

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Recording from UAEurope 2017 conference.

With many software developers now spending their time developing APIs, there’s an increasing demand for API documentation writers.

It's a fast changing field, with emerging information design patterns and authoring tools. It's also different from end user documentation, and this means many Technical Communicators are uncertain if and how they should migrate to these roles.

  • what is an API and what is API documentation?
  • the role of an API documentation writer, and how it differs from mainstream Technical Author roles
  • the skills you need as a writer of API documentation
  • becoming an API documentation writer.

 

 REST API documentation training course http://cherryleaf.teachable.com/p/documenting-rest-apis

 

For comments and feedback: info@cherryleaf.com

 

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Reviews of two presentations at the UAEurope 17 conference.

Kristof Van Tomme (Pronovix). Software support and Artificial Intelligence.

Pawel Kowaluk (3di Poland). Knowledge Feed: Make your Online Help More Like Facebook

Interspersed with interviews from at the UAEurope 2017 conference: 

Dr Tony Self. HyperWrite

Willam van Weelden. Adobe

Mike Hamilton. MadCap Software.

 

With thanks to Matthew Ellison

http://www.uaconference.eu/

 

Interviews by Ellis Pratt, Cherryleaf

Links:

Documentation as an API – the docsbot

The T-Bot: A new Help model from Microsoft

The Impact of "Ambient Findability"

 

For comments and feedback: info@cherryleaf.com

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Interview with Mark Baker, author of Every Page is Page One, interspersed with audio snippets from Day 1 of the UAEurope 2017 conference. 

Presentations:

Caroline Loverage (Thermo Fisher Scientific). Teaching by Example: Worked Examples in the Documentation of Complex Systems

Kelly O'Brien (Kayako). Practical Information Architecture: Building Templates For Better Content.

Helena Pichler (Nominet). AsciiDoc to Responsive Webhelp: Agile documentation for small teams.

Image by Mattias Sander

With thanks to Matthew Ellison and Mark Baker.

http://everypageispageone.com/

http://www.uaconference.eu/

Interview by Ellis Pratt, Cherryleaf

Every Page is Page One training courses

For comments and feedback: info@cherryleaf.com

 

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Should marketing and technical communiations be unified?

 

Google Zero Moment of Truth 

https://www.thinkwithgoogle.com/marketing-resources/micro-moments/zero-moment-truth/

 

David Ryan, Corilla

https://www.youtube.com/watch?v=bd46s-1Hypg

 

XML Documentation Add-on for Adobe Experience Manager

http://www.adobe.com/uk/products/xml-documentation-add-on-for-experience-manager.html

 

Selling the Wheel

https://www.amazon.co.uk/Selling-Wheel-Choosing-Company-Customers/dp/0684856018/ref=sr_1_1?s=books&ie=UTF8&qid=1496420933&sr=1-1&keywords=selling+the+wheel

 

Cherryleaf's technical writing services:

https://www.cherryleaf.com/documentation_services/

 

For comments and feedback: info@cherryleaf.com 

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This is a recording of a 2012 webinar called "Writing policies and procedures: The most common issues, and how to fix them."

For more details on Cherryleaf's policies and procedures writing course, see https://www.cherryleaf.com/training/procedures-writing-courses-beginner-and-advanced/

 

For comments and feedback: info@cherryleaf.com

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We look at getting users to answer their own Support questions - why would we want to do this, and how can we do this. 

MetricNet data on the cost of Support calls:

http://blog.kineticdata.com/tag/average-cost-of-an-it-support-ticket/

 

For comments and feedback: info@cherryleaf.com

 

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This is a recording from the Agile the Docs - all day mini-conference.

Exploring the tools, processes and challenges documentarians have in an agile development team. Sorry, the audio quality isn't great. 

5th December 2016, London UK

Speaker - Ellis Pratt, Cherryleaf

Video of the presentation https://www.youtube.com/watch?v=dY77qPOJ0kw

Copy of the slides https://www.slideshare.net/ellispratt/towards-an-agile-authoring-methodology-learning-from-lean-agilethedocs-conference?ref=https://pronovix.com/agile-docs 

 

For comments and feedback: info@cherryleaf.com 

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This is a recording of a presentation made to the Richmond New Technology Meetup Group 2 May 2017. Being a pilot episode, the audio quality isn't perfect - sorry.

Steno technology has existed for about a century, and has been compatible with computers for over 30 years, but until now the technology necessary to write at 240 words per minute has been restricted to professional stenographers. The Open Steno Project seeks to bring free software, low-cost hardware, and interactive learning tools to everyone who wants to use steno for their personal or professional pursuits. Ellis Pratt will tell us about his experience of using this technology, and his trials and tribulations of learning steno as a hobby.

Slides: https://www.slideshare.net/ellispratt/open-steno-a-new-world

Meetup - https://www.meetup.com/Richmond-New-Technology-Meetup/

Cherryleaf https://www.cherryleaf.com/

About the speaker:

Ellis Pratt is a Director at Cherryleaf, a technical writing services and training company based near London. He has over 20 years of experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ellis is contributor to two books on technical communication. He is also on the management council for the Institute of Scientific and Technical Communicators (ISTC). Ellis has been learning machine stenography, using the Plover open steno software. He also contributes to the Open Steno Project wiki.

 

For comments and feedback: info@cherryleaf.com

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