Another walking podcast, this time it's from Bedfont Lakes country park in west London.

We gaze into our crystal ball and make predictions for the future of technical communication for 2021 and beyond. We also share the thoughts of others in the profession. 

Twitter thread:

What trends do you think there will be in Technical Communication (including UX writing) for 2021 and beyond?

LinkedIn thread: 

What trends do you think there will be in Technical Communication (including UX writing) for 2021 and beyond?

 

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The DevPortal Awards bring together the API community to recognize, celebrate and learn from the world’s greatest developer portals and their API documentation. Ellis is one of the judges. In this podcast, he talks about the criteria the awards use to assess the different developer portals.  

 

DevPortal Awards

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Image of Penton Hook by Motmit

November 5, 2020

97. The Remote Work Decade?

We discuss a thread by Chris Herd on Twitter about working from home, and the future of work. 

 

Chris Herd's thread on Twitter.

 

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We talk to Bart Leahy about his career as a Technical Writer and his book, Heroic Technical Writing: Making a Difference in the Workplace and Your Life.

 

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Ellis describes his experience of writing and publishing a book on Kindle. He also discusses creating an audiobook for Audible and the latest options for printing a paperback book. 

 

More information

https://kdp.amazon.com/

https://www.acx.com/

https://www.postermywall.com/index.php/posters/search?s=ebook#

https://www.fiverr.com/

 

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Ellis was recently a judge for the UK Technical Communication Awards 2020. In this podcast we look at the process for judging the entries, and the variety of content submitted. 

More information:

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Organisations that take a controls-based approach to auditing typically need controls-based procedures. We look at how they differ from other policies and procedures. We also discuss how we're approaching procedures writing projects during the lockdown. 

More information:

Cherryleaf procedures writing services

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Photo by Charles Deluvio on Unsplash

We're taking a summer break.

 

In the meantime, you might be interested in our quiz:

 

What is your organisation’s internal communication style?

 

Complete this questionnaire to find out, and we’ll send a personalised assessment to you by email.

We look at some newly released applications from Microsoft and Adobe that could help you be a better communicator:

Microsoft Fluid

https://www.youtube.com/watch?v=cy1Tyr93Sw4

Microsoft Editor

https://www.microsoft.com/en-gb/microsoft-365/microsoft-editor

https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-editor-bring-out-your-best-writer-wherever/ba-p/1247931

Microsoft Lists

https://youtu.be/plshQSoe_OY

Adobe RoboHelp Summer Release 2020

https://blogs.adobe.com/techcomm/2020/07/robohelp-summer-release-2020.html

More information:

Cherryleaf - for technical communication that keeps customers.

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Black Lives Matter (BLM), inclusivity and technical communicators: What can/should technical communicators do within and without their jobs?
 
BLM means recognising black people have historically suffered from prejudice and injustices, and that they still do today. 
 
We look at:
 
  1. BLM and techcomm outputs
  2. Encouraging Black Asian Minority Ethnic (BAME) people to become technical communicators
  3. Technical communicators using their skills in the wider community to support BLM
 
Links:
 
Image Robert Gale via Unsplash

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We caught up with Mike Hamilton, VP of Product Evangelism at MadCap Flare.

We talked about:

How is Covid-19/lockdown affecting you and MadCap?
Managing chatbots, UI text, Help and KB articles from a single source
What's new in Central 2020
What's new in Flare 2020?
Are the new features a sign of future developments?

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With the Covid-19 lockdown, corporate classroom training has had to stop.

But will it come back?

In this episode, we look at:

  • Do we need classroom training?
  • How Google is converting its technical writing for developers classroom course to an online format
  • How we are approaching the conversion of our classroom courses
  • What others advised on LinkedIn 

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More information

Cherryleaf - for technical communication that keeps customers.

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To contact Cherryleaf: info@cherryleaf.com

 

Unsplash image: You X Ventures

In this episode, we talk to Will Myddelton, Product lead at Local Welcome, about moving from an oral to a written culture within an organisation.

"An oral culture has huge advantages in that it’s fluid, easy to pick up, and doesn’t require a lot of attention to processes. 

But it has a big disadvantage which is that knowledge is stored inside people’s memories, or embodied in the things that are made in specific contexts.

This creates problems when someone goes on holiday, and even worse when someone leaves.

It means people often spend time reinventing or duplicating things that have been invented before.

Stepping back, it often means there is no single view of the system that the company is operating, (which is why so many design consultancies start with trying to map the systems that a company operates).

Finally, lots of organisations are trying to automate business processes, but how can you automate a process that isn’t documented (which is why there are so many business analysts who try and retro-document the processes that exist and are in operation)."

Links:

Conway's Law: latency versus throughput by Mark Seemann

Will Myddelton on Twitter

Local Welcome

Notion

Pioneers, settlers, town planners

In this episode, we talk to CJ Walker, of Firehead, about the technical writing scene in France.

Firehead: www.firehead.net

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Cherryleaf - for technical communication that keeps customers.

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The COVID-19 coronavirus is having a huge impact on people and organisations. With so many things that could be about to change, how should technical communicators respond?

In this episode we look at:

  • How organisations might change during and after the Covid-19 lockdown
  • What that means for technical communication
  • Comments made by others on LinkedIn
  • What changes we've made at Cherryleaf

Links:

Building a StoryBrand with Donald Miller - Your Checklist for Getting Through a Crisis

LinkedIn thread

 

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Cherryleaf - for technical communication that keeps customers.

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