Tuesday May 23, 2017
4. Getting users to answer their own Support questions
We look at getting users to answer their own Support questions - why would we want to do this, and how can we do this.
MetricNet data on the cost of Support calls:
http://blog.kineticdata.com/tag/average-cost-of-an-it-support-ticket/
For comments and feedback: info@cherryleaf.com
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