The Cherryleaf Podcast

4. Getting users to answer their own Support questions

We look at getting users to answer their own Support questions - why would we want to do this, and how can we do this. 
MetricNet data on the cost of Support calls:
http://blog.kineticdata.com/tag/average-cost-of-an-it-support-ticket/
 
For comments and feedback: info@cherryleaf.com
 

3. User documentation in Agile - Learning from the Lean Methodology

This is a recording from the Agile the Docs - all day mini-conference.
Exploring the tools, processes and challenges documentarians have in an agile development team. Sorry, the audio quality isn't great. 
5th December 2016, London UK
Speaker - Ellis Pratt, Cherryleaf
Video of the presentation https://www.youtube.com/watch?v=dY77qPOJ0kw
Copy of the slides https://www.slideshare.net/ellispratt/towards-an-agile-authoring-methodology-learning-from-lean-agilethedocs-conference?ref=https://pronovix.com/agile-docs 
 
For comments and feedback: info@cherryleaf.com 

2. Brexit and its effects - communicating change to your business

We look at the potential impact of Brexit on UK businesses, how to manage the changes, and how to communicate any changes to staff. 
 
Examples:
http://cherryleaf.com/example2/#t=Disposal_of_unwanted_or_broken_mobile_phones.htm
http://cherryleaf.com/example3/#Selling_mobile_phones.htm
 
 See also:
https://www.gov.uk/guidance/importing-goods-from-outside-the-eu
https://www.gov.uk/government/publications/uk-trade-tariff-community-and-common-transit-outwards/uk-trade-tariff-community-and-common-transit-outwards
https://www.theguardian.com/politics/2017/mar/31/uk-ports-struggling-fivefold-rise-customs-brexit-hmrc-mps-declaration
 
Policies and procedures course:
Our next public classroom course will be held on Tuesday 13th June
https://www.cherryleaf.com/training/procedures-writing-courses-beginner-and-advanced/
 
Flickr image: Mike Steele
 
For comments and feedback: info@cherryleaf.com
 

1. Writing at 240 words per minute - The Open Steno Project

This is a recording of a presentation made to the Richmond New Technology Meetup Group 2 May 2017. Being a pilot episode, the audio quality isn't perfect - sorry.
Steno technology has existed for about a century, and has been compatible with computers for over 30 years, but until now the technology necessary to write at 240 words per minute has been restricted to professional stenographers. The Open Steno Project seeks to bring free software, low-cost hardware, and interactive learning tools to everyone who wants to use steno for their personal or professional pursuits. Ellis Pratt will tell us about his experience of using this technology, and his trials and tribulations of learning steno as a hobby.
Slides: https://www.slideshare.net/ellispratt/open-steno-a-new-world
Meetup - https://www.meetup.com/Richmond-New-Technology-Meetup/
Cherryleaf https://www.cherryleaf.com/
About the speaker:
Ellis Pratt is a Director at Cherryleaf, a technical writing services and training company based near London. He has over 20 years of experience working in the field of documentation, has a BA in Business Studies, and is an Associate of the Institution of Engineering and Technology. Ellis is contributor to two books on technical communication. He is also on the management council for the Institute of Scientific and Technical Communicators (ISTC). Ellis has been learning machine stenography, using the Plover open steno software. He also contributes to the Open Steno Project wiki.
 
For comments and feedback: info@cherryleaf.com