The Cherryleaf Podcast

123. Document quality checklists

We look at different ways to measure and check the quality of the content we produce.
References:
Developing Quality Technical Information (DQTI), Hargis, IBM, 1997
Peter Morville’s User Experience Honeycomb
Ilene Burnstein, Practical Software Testing
Teste e Qualidade de Software Software Reviews and Other Static Software Analysis. Rodrigo Back Almada. https://slideplayer.com/slide/14604162/
We'll post a transcript to the Cherryleaf Blog. 
About Cherryleaf:
Cherryleaf
Our new training bundles:
Cherryleaf Technical Communication Courses

122. Github for Technical Writing

We look at GitHub and how technical communicators are using GitHub for creating documentation.
 
Our new training bundles:
Cherryleaf Technical Communication Courses
Video:
Creative writing with GitHub copilot
Hands on - AI pair programming with GitHub Copilot

121. What are the skills needed for developing a developer portal?

In this episode, we look at the skills needed for developing a developer portal.
We also talk about our new e-learning course "Creating API documentation and developer portals", and Google's recommendations for the content needed on a developer portal. 
We'll post a transcript to the Cherryleaf Blog. 
About Cherryleaf:
Cherryleaf

120. Lessons learnt in 2021

Happy New Year. We posted this question on social media:
 
What lessons have you learnt over the last 12 months? Working from home, wins, losses, mindset, managing the pandemic etc.
 
In this episode, we go through the responses, and reflect on what was said. 
 
About Cherryleaf:
Cherryleaf
 
Pexels image: Julia M Cameron

119. Trends in technical communication for 2022 and beyond

It's that time of year for us to gaze into our crystal ball and share your and our predictions for the future of technical communication for 2022 and beyond. 
Thread on LinkedIn
Thread on Twitter
 
About Cherryleaf:
Cherryleaf
Image: Tuesday Temptation on Unsplash. 

118. What‘s up Redocly?

Cherryleaf's Ginny Critcher and Ellis Pratt discuss using the Redocly platform to create a developer portal and API documentation. 
More information:
Redocly
What is your developer portal’s KPI score?
Cherryleaf

117. How to create an award-winning developer portal

With the Dev Portal Awards 2021 under way, we look at the characteristics of an award-winning developer portal. 
Dev Portal Awards 2021
What is your developer portal’s KPI score?
About Cherryleaf:
Cherryleaf

116. What should startups consider when writing their first docs?

If a startup came to you asking for a checklist of actions they should take/consider when it comes to writing their first docs, what would you tell them?
 
We asked that question on Social Media. In this episode, we reveal what people said. 
 
Get the ultimate user onboarding content checklist for start-ups
 
About Cherryleaf:
Cherryleaf
 

115. Creating Learning and Development content with Flare (interview)

Unexpected bonus August episode.
We spoke to Jennifer Morse, Vice President of Customer Success at MadCap Software, about the new Learning and Development features that have been included in latest release of MadCap Flare. 
More information:
New Release: MadCap Flare 2021 r2 Bridging the Gap Between Technical Authoring and Learning & Development
Webinar recording: Major New Learning & Development Updates in MadCap Flare 2021 r2
New free elearning course from Cherryleaf:
Trends in Technical Communication
About Cherryleaf:
Cherryleaf
 

114. Nine common onboarding mistakes that software companies make

Ellis looks at nine common onboarding mistakes that software companies make:
Not thinking about jobs to be done, but features
Overloading users with information
Writing for a single audience
Not providing or not co-ordinating the five pillars of onboarding content
Getting the timing wrong
Unclear goals
Leaving "seams" in the onboarding experience 
Poor quality content
No testing or metrics
Take our quiz:  
What type of technical writer are you?
Planning and creating content for customer onboarding – training course
Cherryleaf
To contact Cherryleaf: info@cherryleaf.com
 
Photo by Markus Spiske from Pexels