The Cherryleaf Podcast

90. Mike Hamilton on using Flare to manage content for chatbots, the UI, Help and Knowledge Bases all from a single source

We caught up with Mike Hamilton, VP of Product Evangelism at MadCap Flare.
We talked about:
How is Covid-19/lockdown affecting you and MadCap?
Managing chatbots, UI text, Help and KB articles from a single source
What's new in Central 2020
What's new in Flare 2020?
Are the new features a sign of future developments?
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89. The end of corporate classroom training?

With the Covid-19 lockdown, corporate classroom training has had to stop.
But will it come back?
In this episode, we look at:
Do we need classroom training?
How Google is converting its technical writing for developers classroom course to an online format
How we are approaching the conversion of our classroom courses
What others advised on LinkedIn 
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Unsplash image: You X Ventures

88. Will Myddelton on moving from an oral to a written culture

In this episode, we talk to Will Myddelton, Product lead at Local Welcome, about moving from an oral to a written culture within an organisation.
"An oral culture has huge advantages in that it’s fluid, easy to pick up, and doesn’t require a lot of attention to processes. 
But it has a big disadvantage which is that knowledge is stored inside people’s memories, or embodied in the things that are made in specific contexts.
This creates problems when someone goes on holiday, and even worse when someone leaves.
It means people often spend time reinventing or duplicating things that have been invented before.
Stepping back, it often means there is no single view of the system that the company is operating, (which is why so many design consultancies start with trying to map the systems that a company operates).
Finally, lots of organisations are trying to automate business processes, but how can you automate a process that isn’t documented (which is why there are so many business analysts who try and retro-document the processes that exist and are in operation)."
Links:
Conway's Law: latency versus throughput by Mark Seemann
Will Myddelton on Twitter
Local Welcome
Notion
Pioneers, settlers, town planners

87. Interview with CJ Walker about the technical writing scene in France

In this episode, we talk to CJ Walker, of Firehead, about the technical writing scene in France.
Firehead: www.firehead.net
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Cherryleaf - for technical communication that keeps customers.
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86. Covid-19 The future for organisations and for technical communication

The COVID-19 coronavirus is having a huge impact on people and organisations. With so many things that could be about to change, how should technical communicators respond?
In this episode we look at:
How organisations might change during and after the Covid-19 lockdown
What that means for technical communication
Comments made by others on LinkedIn
What changes we've made at Cherryleaf
Links:
Building a StoryBrand with Donald Miller - Your Checklist for Getting Through a Crisis
LinkedIn thread
 
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Cherryleaf - for technical communication that keeps customers.
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85. Sara Feldman on how the writing in technical writing needs to evolve

We talk to Sara Feldman, about how the writing in technical writing needs to evolve.
We discuss:
The driving forces that are impacting our audience’s context in ways we need to account for in how we write
Things to do more
Things to do less
Customer-focused delivery
Think with Google: How consumer needs shape search behavior and drive intent
Sara Feldman on LinkedIn:https://www.linkedin.com/in/sarafeldman/
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84. Interview with Jen Lambourne, Knowledge Management Lead at Monzo Bank

We talk to Jen Lambourne, Knowledge Management Lead at Monzo Bank, about her current work at Monzo and her previous role at the UK's Government Digital Service. 
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83. Working from home during the lockdown

We look at working from home during the lockdown.
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82. Leadership and Communication

We look at the importance of communication in leadership. We look at how communication needs to adapt to different contexts.
Note: This recording was made before the Coronavirus crisis was fully appreciated. 
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81. Writing Business as Usual policies to deal with a crisis

We look at the steps you need to take if you need to urgently create or update your Business as Usual policies and procedures. 
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